Dropbox Accessibility Conformance Report
WCAG Edition
(Based on VPAT
® Version 2.4)
Name of Product/Version: Dropbox for Web
Report Date: December 23, 2021
Product Description: Dropbox for Web lets you access all your most important
files any time from your computer, even ones that were originally created on
another device.
Contact Information: [email protected]
Notes: This VPAT covers only the Dropbox logged in experience. Dropbox for
Web has been tested against the latest versions of Chrome, Edge, Safari and
Firefox. Previous versions are not guaranteed to have the same results.
Evaluation Methods Used: Conformance to the listed accessibility standards
has been evaluated by Dropbox and third-party testers using a combination of
static analysis tools and manual testing with assistive technologies.
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Applicable Standards/Guidelines
This report covers the degree of conformance for the following accessibility standard/guidelines:
Terms
The terms used in the Conformance Level information are defined as follows:
•Supports: The functionality of the product has at least one method that meets the criterion without known defects
or meets with equivalent facilitation.
•Partially Supports: Some functionality of the product does not meet the criterion.
•Does Not Support: The majority of product functionality does not meet the criterion.
•Not Applicable: The criterion is not relevant to the product.
•Not Evaluated: The product has not been evaluated against the criterion. This can be used only in WCAG 2.0
Level AAA.
WCAG 2.0 Report
Note: When reporting on conformance with the WCAG 2.x Success Criteria, they are scoped for full pages, complete
processes, and accessibility-supported ways of using technology as documented in the WCAG 2.0 Conformance
Requirements.
Table 1: Success Criteria, Level A
Notes:
Standard/Guideline Included In Report
Web Content Accessibility Guidelines 2.0 Level A (Yes)
Level AA (Yes)
Level AAA (No)
Web Content Accessibility Guidelines 2.1 Level A (Yes)
Level AA (Yes)
Level AAA (No)
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Criteria
Conformance
Level
Remarks and Explanations
1.1.1 Non-text Content (Level A) Partially Supports
•File/folder icon in Share modal has no name in
screen reader description
•Image on sign in page has no screen reader
description
•User icons in Activity rail use generic
descriptions
•Folder images in file browser lack alt-text
•Icons in App Settings page do not have screen
reader names
•Screen reader detects images with no alt-text
in File Transfer user flow
•Remove button lacks alt-text in File Request for
•Images and icons on Plus page lack alt-text
1.2.1 Audio-only and Video-only (Prerecorded) (Level A) Not Applicable
The application does not use audio or video
content
1.2.2 Captions (Prerecorded) (Level A) Not Applicable
The application does not use audio or video
content
1.2.3 Audio Description or Media Alternative (Prerecorded)
(Level A)
Not Applicable
The application does not use audio or video
content
1.3.1 Info and Relationships (Level A) Partially Supports
•Main Sign In heading does not have heading
formatting
•Headings on Preview page info panel have
incorrect rankings
•Many elements in File Browser table read as
blank
•Sort information on File Browser table is not
described
•File Transfer settings modal does not use
headings
1.3.2 Meaningful Sequence (Level A) Supports This application supports Meaningful Sequence
1.3.3 Sensory Characteristics (Level A) Supports This application supports Sensory Characteristics
1.4.1 Use of Color (Level A) Supports This application supports Use of Color
1.4.2 Audio Control (Level A) Not Applicable
The application does not use audio or video
content
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2.1.1 Keyboard (Level A) Partially Supports
•Screen reader cannot read pop-ups for user
icons at top of Preview page
2.1.2 No Keyboard Trap (Level A) Partially Supports
•Screen reader navigation becomes disabled
after closing some modal overlays, requiring
page refresh
2.1.4 Character Key Shortcuts (Level A 2.1 only) Supports
This application supports Character Key
Shortcuts
2.2.1 Timing Adjustable (Level A) Not Applicable
The application does not use audio or video
content
2.2.2 Pause, Stop, Hide (Level A) Not Applicable
The application does not use audio or video
content
2.3.1 Three Flashes or Below Threshold (Level A) Not Applicable
The application does not use audio or video
content
2.4.1 Bypass Blocks (Level A) Supports This application supports Bypass Blocks
2.4.2 Page Titled (Level A) Supports This application supports Page Titled
2.4.3 Focus Order (Level A) Partially Supports
•Pop-up menus are last in the tab order (Though
they still auto-focus when loaded)
•Screen reader detects empty sidebar at end of
Settings pages
•Hidden content on App Settings page is not
excluded from focus order
•Tips in File Transfer user flow are read in
unintuitive order
•Screen readers may read content behind
modals in File Transfer user flow
•Pagination sidebar on Preview page is not
excluded from focus order while hidden
•Some screen readers will start on the left side
panel of the Preview page when page is loaded
2.4.4 Link Purpose (In Context) (Level A) Supports
This application supports Link Purpose (In
Context)
2.5.1 Pointer Gestures (Level A 2.1 only) Not Applicable This software does not use pointer gestures.
Criteria
Conformance
Level
Remarks and Explanations
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2.5.2 Pointer Cancellation (Level A 2.1 only) Not Applicable This software does not use pointer gestures.
2.5.3 Label in Name (Level A 2.1 only) Partially Supports •File Transfer Password toggle lacks description
2.5.4 Motion Actuation (Level A 2.1 only) Not Applicable This software does not use motion control.
3.1.1 Language of Page (Level A) Supports This application supports Language of Page
3.2.1 On Focus (Level A) Partially Supports
•Settings tabs become toggled active when read
by the screen reader
•File Transfer settings modal opens
automatically when button is focused
3.2.2 On Input (Level A) Supports This application supports On Input
3.3.1 Error Identification (Level A) Supports This application supports Error Identification
3.3.2 Labels or Instructions (Level A) Partially Supports
•File Browser permission button labels do not
match visual labels
•Users are not instructed on how to collapse
File Browser folders from navigation panel
•File Browser comboboxes have incorrect
instructions instructions for screen reader
interaction
•VoiceOver users must enter two groups to
interact with Contact combo box
4.1.1 Parsing (Level A) Supports This application supports Parsing
Criteria
Conformance
Level
Remarks and Explanations
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Table 2: Success Criteria, Level AA
Notes:
4.1.2 Name, Role, Value (Level A) Partially Supports
•File Browser top banner has clickable label but
is not interactive.
•File Browser checkboxes lack labeling
•File Browser shared folder modal close button
is unlabeled
•Share settings toggle buttons are missing input
purpose labels
•User icon buttons in Share modal are missing
accessible labels
•Settings: Plan - Dropbox icon has confusing
screen reader readout
•File Browser search bar lacks name and value
•App settings buttons do not include expanded/
collapsed label in readout
•Selected options in File Browser menu have
unintentional text in label
•File transfer create settings elements are
described incorrectly by screen readers
•File Transfer background options lack
descriptions
•File Request remove file button lacks label
•Screen reader detects invisible "0" at end of
Preview page
Criteria
Conformance
Level
Remarks and Explanations
Criteria
Conformance
Level
Remarks and Explanations
1.2.4 Captions (Live) (Level AA) Not applicable
The application does not use audio or video
content
1.2.5 Audio Description (Prerecorded) (Level AA) Not applicable
The application does not use audio or video
content
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Table 3: Success Criteria, Level AAA
Notes:
1.3.4 Orientation (Level AA 2.1 only) Supports This application supports Orientation
1.3.5 Identify Input Purpose (Level AA 2.1 only) Supports This application supports Identify Input Purpose
1.4.3 Contrast (Minimum) (Level AA) Supports This application supports Contrast (Minimum)
1.4.4 Resize text (Level AA) Supports This application supports Resize Text
1.4.5 Images of Text (Level AA) Supports This application supports Images of Text
1.4.10 Reflow (Level AA 2.1 only) Supports This application supports Reflow
1.4.11 Non-text Contrast (Level AA 2.1 only) Supports This application supports Non-text Contrast
1.4.12 Text Spacing (Level AA 2.1 only) Supports This application supports Text Spacing
1.4.13 Content on Hover or Focus (Level AA 2.1 only) Supports
This application supports Content on Hover or
Focus
2.4.5 Multiple Ways (Level AA) Supports This application supports Multiple Ways
2.4.6 Headings and Labels (Level AA) Supports This application supports Headings and Labels
2.4.7 Focus Visible (Level AA) Partially Supports
•App settings buttons do not have visible
keyboard focus states
•Actions button on Preview page does not have
visible keyboard focus state
3.1.2 Language of Parts (Level AA) Supports This application supports Language of Parts
3.2.3 Consistent Navigation (Level AA) Partially Supports
•Create New Folder modal header is grouped
unnecessarily when read by VoiceOver
3.2.4 Consistent Identification (Level AA) Supports
This application supports Consistent
Identification
3.3.3 Error Suggestion (Level AA) Supports This application supports Error Suggestion
3.3.4 Error Prevention (Legal, Financial, Data) (Level AA) Supports This application supports Error Prevention
4.1.3 Status Messages (Level AA 2.1 only) Supports This application supports Status Messages
Criteria
Conformance
Level
Remarks and Explanations
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Criteria
Conformance
Level
Remarks and Explanations
1.2.6 Sign Language (Prerecorded) (Level AAA) Not Evaluated Not Evaluated
1.2.7 Extended Audio Description (Prerecorded) (Level AAA)Not Evaluated Not Evaluated
1.2.8 Media Alternative (Prerecorded) (Level AAA) Not Evaluated Not Evaluated
1.2.9 Audio-only (Live) (Level AAA) Not Evaluated Not Evaluated
1.3.6 Identify Purpose (Level AAA 2.1 only) Not Evaluated Not Evaluated
1.4.6 Contrast (Enhanced) (Level AAA) Not Evaluated Not Evaluated
1.4.7 Low or No Background Audio (Level AAA) Not Evaluated Not Evaluated
1.4.8 Visual Presentation (Level AAA) Not Evaluated Not Evaluated
1.4.9 Images of Text (No Exception) (Level AAA) Not Evaluated Not Evaluated
2.1.3 Keyboard (No Exception) (Level AAA) Not Evaluated Not Evaluated
2.2.3 No Timing (Level AAA) Not Evaluated Not Evaluated
2.2.4 Interruptions (Level AAA) Not Evaluated Not Evaluated
2.2.5 Re-authenticating (Level AAA) Not Evaluated Not Evaluated
2.2.6 Timeouts (Level AAA 2.1 only) Not Evaluated Not Evaluated
2.3.2 Three Flashes (Level AAA) Not Evaluated Not Evaluated
2.3.3 Animation from Interactions (Level AAA 2.1 only) Not Evaluated Not Evaluated
2.4.8 Location (Level AAA) Not Evaluated Not Evaluated
2.4.9 Link Purpose (Link Only) (Level AAA) Not Evaluated Not Evaluated
2.4.10 Section Headings (Level AAA) Not Evaluated Not Evaluated
2.5.5 Target Size (Level AAA 2.1 only) Not Evaluated Not Evaluated
2.5.6 Concurrent Input Mechanisms (Level AAA 2.1 only)Not Evaluated Not Evaluated
3.1.3 Unusual Words (Level AAA) Not Evaluated Not Evaluated
3.1.4 Abbreviations (Level AAA) Not Evaluated Not Evaluated
3.1.5 Reading Level (Level AAA) Not Evaluated Not Evaluated
3.1.6 Pronunciation (Level AAA) Not Evaluated Not Evaluated
3.2.5 Change on Request (Level AAA) Not Evaluated Not Evaluated
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Dropbox Disclaimer
•The information contained in this document represents the current view of Dropbox as of the date of publication. Dropbox does not
guarantee the accuracy of any information presented after the date of publication. This document is provided for informational
purposes only and does not create any contractual obligations.
•Dropbox does not warrant that the information in this document will be error-free or that any errors will be corrected. THIS
DOCUMENT IS PROVIDED "AS IS." TO THE FULLEST EXTENT PERMITTED BY LAW, DROPBOX DOES NOT MAKE
ANY WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE, OR NON-INFRINGEMENT.
•For more information on accessibility and Dropbox, contact [email protected].
3.3.5 Help (Level AAA) Not Evaluated Not Evaluated
3.3.6 Error Prevention (All) (Level AAA) Not Evaluated Not Evaluated
Criteria
Conformance
Level
Remarks and Explanations
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